In the rapidly evolving digital landscape, enterprises are constantly facing challenges to balance the act of minimizing costs and driving efficiencies. In pre COVID days IT helpdesk had become and indispensable part of operations, but today they are playing even critical rols as they support business users with uninterrupted technology services, 24x7.
However, IT helpdesk efficiency is affected by a plethora of factors like-
- Highest amount of time spent on raising & closing tickets, most of these are low-value
- Tracking resolution of basic issues
- Employees approaching IT support team for trivial issues such as password reset and subsequently having to wait long hours till the issue gets resolved.
ARA is fully integratable
- Create snapshot
- Start/stop server
- View server performance Reports
- Open /Close the inbound/outbound ports
- Can be used by only pre-authorized users
- Multi-factor authentication is used for every transaction
- No destructive operations can be performed with bot
- Complete audit of all transactions is maintained
- Saves time
- Modernizes incident management
- Better Self-service options/troubleshooting
- Low MMTR (Mean Time to Resolution)
- Reduced cost per ticket
- Consistent & accurate
Embrace the next-gen technology. Adopt ARA- cloud based bot with progressive inbuilt AI for IT helpdesk automation.